2026 Speakers
Speakers
Ryan Baltrip
Executive Director Loyalty Science Lab
Old Dominion University
Ann Cheung
Programme Actuary
Cathay Pacific
James Curry
VP Product & Member Engagement, Skywards
Emirates
Theo Holloway
Senior Director Loyalty, Customer Engagement
Best Western Hotels
Jelena Kezika
Vice President Strategy
Global Hotel Alliance
Michael Meraner
Manager Loyalty Strategy & Status Management
Lufthansa
Matt Ridley
Director of Sustainability and Innovation
oneworld
Panellists
Craig Bond
COO
Pan Pacific Hotel Group
Gilbert Ott
Director of Loyalty
oneworld
Moderators
Ravindra Bhagwanani
Managing Director
Global Flight
Martha Cohen
VP, Client Services, Travel & Hospitality
Kobie Marketing
Golden Loyalty Awards Judges
Ben Lipsey
SVP Loyalty, Digital & Data | President, Flying Blue,
Air France KLM Group
As a platform for loyalty experts, Loyalty & Awards is dedicated to delivering the industry’s most insightful presentations and discussions. Our speakers explore key trends alongside their own unique experiences, sharing best practices and real-world case studies designed to inspire and benefit their peers.
This page will be updated throughout the year as the agenda evolves.
If you have a compelling topic and would like to take the stage at Loyalty & Awards 2026, please contact our Chairman Ravindra Bhagwanani.
