FAQ


ABOUT THE CONFERENCE


This two-and-a-half-day event is designed to bring together airlines and hotels, as well as suppliers and other companies in the travel industry, to exchange information on new trends, achievements and innovations in travel loyalty. This is a meeting point of travel loyalty experts.

From one year to another we welcome full-service and low-cost airlines, representatives of the 3 global airline alliances, hotels, rental car companies, banks, airline and hotel booking platforms, IT suppliers and others.

Loyalty & Awards features the same great agenda content as in previous years, but there are certain new elements we offer to our delegates from 2019 onwards. Among them:

  • Monday afternoon will be devoted to social activities in order to begin the loyalty conference with some informal networking, to make connections and to get know Paris and French culture a bit more.
  • We know that some of our delegates come with their spouses, especially in a city like Paris and especially around Saint Valentine's Day. So, we have launched a Partner Programme for any additional guest who would like to join you in Paris, but will not attend the conference.
  • Delegates (at a personal level) having attended Loyalty 2018 in Bangkok receive a discount of 10% from the registration prices, in recognition of your continued loyalty.
  • We offer a 50% discount on the applicable registration fees for current customers of Global Flight's consulting services (current customers are defined as customers with a contract signed in 2018 or having been invoiced in 2018).
  • There will be a prize draw for the delegates having visited all exhibition stands at the conference.

The conference starts Monday afternoon and continues 2 more days until Wednesday end of day.




ACCOMODATION


No, the registration fee includes everything related to the conference (the conference attendance, the workshops, social activities, lunches, coffee breaks and cocktails and participation in the Loyalty Awards evening including the gala dinner), but not the accommodation or transportation.

In order to benefit from a lower room price, a room reservation should be executed via the website. You would also qualify for the accrual of points in the Le Club AccorHotels loyalty scheme for your stay if you book directly.

A single room rate is 163€ per night

A double room rate is 191€ per night.

These rates are valid from 17 to 22 February 2019.

If you wish to extend your stay beyond these dates, public rates will apply.

Rates include breakfast buffet, free Wi-Fi, city tax and VAT.

The hotel provides WiFi, fitness center, ironing, copying/printing, business center, and early check-in/late check-out on a free or paid basis. A full list of services is available on the hotel website.

You are not obliged to stay in the hotel hosting the conference. You are free to choose any accommodation.




GENERAL QUESTIONS


The Loyalty & Awards conference is organised by Global Flight - a management consulting company specializing in the area of frequent flyer and travel loyalty programmes. In the past Global Flight was a co-organiser of the Loyalty Conference and Loyalty@Freddie Awards conferences.

Please see more info about us on our website.

Please see our team page to find the appropriate person for your request.

We are happy to offer sponsorship opportunities, which give you the possibility to gain exposure to a global loyalty community throughout the year. Please contact us at sponsors@loyalty-and-awards.com.

If you have completed your registration to the event, you'll be able to see the attendees list. The full list will be available closer to the event.




LOYALTY AWARDS


The Loyalty Awards are the industry recognition awards in the travel loyalty industry, judged by a panel of industry experts, which makes them particularly valuable to the winners. Each year, we recognize innovations in different categories which have best managed to combine creativity with delivered results. A judging panel of experienced loyalty professionals will review and assess all nominations received and will select the winners in an independent selection process which will be announced on Tuesday evening, February 19 during the gala dinner.

Please refer to the website for all details.

The awards are judged by a panel of industry experts that change every year. This year judges include:

  • Akira Mitsumasu, Vice President, Products and Services Planning Division, Japan Airlines 
  • Onur Dedeköylü, Senior Vice President - Marketing, Pegasus Airlines
  • Camilo Courtenay, Loyalty Manager, Eurostar
  • Ravindra Bhagwanani, Managing Director, Global Flight  



PARTNER PROGRAMME


If you come to Paris with your spouse or partner, the partner programme allows your other half to discover Paris in a unique way while you are busy at the conference. The partner programme is a full-day programme, planned for Tuesday, 19 February.

For the programme details please check the website.

The programme is launched for any additional guests who would like to join you in Paris, but will not attend the conference.

Please refer to the website for the conditions.

The cost of the partner programme is 199€.

Please refer to the website for the programme conditions and content.




PAYMENT / FEES


The registration fee includes everything related to the conference: the conference attendance, the workshops, Monday afternoon social activities, lunches, coffee breaks and cocktails as well as participation in the Loyalty Awards evening including the gala dinner.

Cancellations made within 48 hours of registration are entitled to a full refund.
You may cancel one or more delegate place(s) at the Event on your booking at any time. If cancellation is made before 15 January 2019, we accept a substitute at no extra cost or refund 75% of the applicable delegate fee. If cancellation is made after that date, a substitute will be accepted, but no refund will be given to delegates having registered at the airline/partner rate. Delegates at the supplier rate only will be eligible for a 50% refund if notification is received by 14 February 2019. Strictly no refund will be given for no-shows.
Registrations for the partner programme are not eligible for any refund.

Please refer to the T&C.

Yes, the lunches, the coffee breaks as well as the cocktails and the gala dinner are included in the registration fee.

The registration fee doesn't include any transport, but all conference attendees can benefit of a discount of an average discount between 4 and 10% on most published fares when choosing Air France, KLM or code-share partners for their travels from/to Paris. Please see the offer conditions on the website.

Yes, there are different types of discount applicable to the registration fee.

Group discounts for Airlines/Loyalty Program Operators/Partners - One complimentary seat per three (3) paid delegates from the same company.

Loyalty discount - Delegates having attended Loyalty 2018 in Bangkok receive a discount of 10% (bonus applicable to individuals, not companies). 

Global Flight discount - Airlines/partners having worked with Global Flight on a consulting basis since 01 January 2018 are entitled to a 50% discount. This bonus applies to all companies either having been invoiced or having signed a project contract, during that period. 

Discounts apply on the applicable fee at the time of booking.

Air France/KLM discount on airfare - an average discount between 4 and 10% on most published fares when choosing Air France, KLM or code-share partners for their travels from/to Paris. Please refer to the offer page.

The registration fee as well as the partner programme fee can be paid by a credit/debit card or via a bank transfer. For a bank transfer you'll be able to download your invoice after having created your account on the website.

No, we don't offer any partial attendance fee. We hope you will spend 2.5 days with us benefiting from all possible features and possibilities the conference provides, but if you are not able to attend the entire conference no further discount will apply.




REGISTRATION PROCEDURE / MEMBER’S AREA


The registration for the conference consists of 2 steps.

  • Creation of a member account on the conference website.
  • Registration fee payment.

Registration page

The registration for the conference consists of 2 steps.

  • Creation of a member account on the conference website.
  • Registration fee payment.

Registration page

In your member's area you will be able to:

  • Request a visa invitation letter
  • Modify some account details
  • See the list of attendees
  • Contact the attendees via our networking tool



SOCIAL ACTIVITIES


Social activities are Paris/France-themed group activities that are planned for Monday afternoon after the opening keynote, and that will put the attendees into smaller groups based on the chosen activity. These afternoon activities will facilitate informal networking in a relaxed environment and start the conference with some unique-to-Paris hospitality!

The number of places for each activity is limited and will be allocated on a first come, first served basis as part of the registration process for the event.

If you've already registered for an activity and closer to the event you realize that you won't be able to participate, please send us a message so somebody else would get a chance to participate. Thank you!

Yes, the social activities are included in the registration fee.

Registration for a social activity takes place during the registration process for the event.

If you've already registered for an activity and closer to the event you realize that you won't be able to participate, please send us a message so somebody else would get a chance to participate. Thank you!

If your registration is already confirmed and you want to change your social activity, it will not be possible to do it online, so please contact the organisers at eventmanager@loyalty-and-awards.com

No, you are not obliged to participate in a social activity.

But if you've already registered for an activity and closer to the event you realize that you won't be able to participate, please send us a message so somebody else would get a chance to participate. Thank you!

Taking into account that the number of places for each activity is limited and will be allocated on a first come, first served basis as part of the registration process for the event, we do recommend not to postpone the registration to a social activity if you plan to participate.

On the other hand, if you've already registered for an activity and closer to the event you realize that you won't be able to participate, please send us a message so somebody else would get a chance to participate. Thank you!




SPONSORSHIP


Please contact our Director of Sales Mark Mullinix at mark@globalflight.net

You can find the confirmed sponsors' list on the website.




TRANSPORT


Loyalty & Awards 2019 will take place at the Hotel Pullman Bercy in the Eastern part of Paris downtown (12th District).

It is located at 1 Rue de Libourne, 75012 Paris. The nearest stations are Metro line 14 station Cour St Emilion and RER Line C station Bibliothèque François Mitterand.

The 4-star hotel is part of Accor Hotels. Parking is available in front of the hotel; the cost varies between 35 and 40 € per 24h.

You can use public transport, a taxi or Uber to get to the hotel from the airports. It will take you around 45 minutes from either airport by public transport and between 20 and 30 minutes by taxi, depending on the traffic.

Please refer to the Access tab for detailed information.

The easiest way to get to downtown is to take a metro or an RER (The nearest stations are Metro line 14 station Cour St Emilion and RER Line C station Bibliothèque François Mitterand).




VISA


After having registered for the conference you will be able to request a Visa invitation letter directly from your member area.




WiFi


Yes, free WiFi is available during the conference days, in the meeting rooms and in the exhibition space, even if you don’t stay at the hotel. The connection information will be available at the registration desk.