Let's Talk Loyalty podcasts

"Let’s Talk Loyalty” is the world’s first podcast for loyalty marketing professionals and proud media partner of Loyalty & Awards.

The show is targeted at loyalty industry professionals who specialise in creating, running and optimising marketing programmes that drive customer loyalty. As busy professionals often don’t have the time to read articles or industry magazines, podcasts are becoming an increasingly popular way to stay up to date on industry insights. 

“Let’s Talk Loyalty” brings the global loyalty community together to continually learn from each other just by listening!

There are three episodes released every week on Tuesdays, Wednesdays and Thursdays. 

If you work in loyalty marketing, join us every week to learn the latest ideas and marketing insights from loyalty experts around the world.



Visit letstalkloyalty.com


Podcasts episodes

Prepare your headphones and get some inspiration from these interesting topics...


#209: Loyalty & Awards Conference News for Travel Loyalty Professionals

In this episode of "Let's Talk Loyalty", Paula is joined by Ravindra Bhagwanani, Chairman of Loyalty & Awards, all about the exciting plans for this year’s event taking place in October in Madrid.

Ravindra shares his extensive loyalty industry experience and his love of airline loyalty marketing, and how the conference came to life almost 18 years ago.

Listen to hear what you can expect from this year's event - THE premier place to be for travel loyalty experts, offering superb opportunities to learn from exceptional industry leaders and connect with your loyalty industry colleagues.



#194: Air Canada’s Award-Winning Aeroplan Program


Air Canada has reimagined the airline points promise, offering flexible and unique rewards unlike any other airline.

In this episode, Paula talks with Derek Whitworth, Managing Director of Marketing & Loyalty Optimization at Air Canada about the relaunch of the Aeroplan rewards programme. 

Aeroplan won the Golden Loyalty Award for Excellence in Management in 2021 and is beloved by Canadians and today they discuss the impressive launch of the new Aeroplan with new partners, unique upgrade awards and a host of new options for members. This is a can’t-miss episode for airline enthusiasts and loyalty professionals alike.