Loyalty & Awards 2020

24 - 26 February 2020 - VANCOUVER


Ravindra Bhagwanani, Managing Director, Global Flight

Choose one of five social activities to spend the afternoon in a small group to discover Vancouver from a different angle, while fostering and expanding your professional network in a relaxed atmosphere. Places for each activity are limited and given out on a first come, first served basis.

Activities to choose from will be announced soon.                                                                                                                                                          

Participants will be picked up and dropped off at the conference venue.

More details here

Ravindra Bhagwanani, Managing Director, Global Flight

  • Back to the basics: What should a loyalty program be able to achieve?
  • Following the curve of the development of the parent companyHow to maintain loyalty with today's more uncompromising customers
  • Measuring the contribution of the loyalty program

Moderator: TBA

Panellists:

Ian di Tullio, SVP Guest Services, Accor

Nótt Thorberg, Director Loyalty, Icelandair

8-minute pitch for each of the three shortlisted suppliers

 

Moderator: Ravindra Bhagwanani, Managing Director, Global Flight      

 

Judges:

Corbitt Burns, Director Rapid Rewards, Southwest Airlines

David Canty, Founder & Principal, GenZ Loyalty

 

Participate in one of two parallel workshops of key vendors, talking about their latest solutions to common industry issues.

No pre-registration is required.

 

Workshop 1:

TBA

 

Workshop 2:

TBA

 

  • The evolution of our society towards sustainability
  • Rewarding for travelling more: Is that still an accepted mission in times of flygscam?
  • Required adaptations of loyalty programs to become compatible: recognition vs. rewards
  • Is sustainability thinking only required for airlines?

Lisa Rott, CRM Strategy and Loyalty Programme, Deutsche Bahn

This is your opportunity to meet existing and potential partners/suppliers from all over the world to strengthen and start business relationships in a highly efficient manner.

Meetings can be pre-arranged through our meeting tool (available in the run-up to the event.)

Moderator: TBA 

 

Judges:

TBA 

Ravindra Bhagwanani, Managing Director, Global Flight  

 

David Andreadakis, Chief Strategy Officer, Kobie Marketing

 

  • Insights into case studies of Loyalty & Awards 2020 awards winners
  • Benefits for shareholders and members
  • Process of generating award-winning initiatives

 Moderator: Ravindra Bhagwanani, Managing Director, Global Flight

Loyalty Awards winners - TBA on site

Participate in one of two parallel workshops of key vendors, talking about their latest solutions to common industry issues.

No pre-registration is required.

 

Workshop 1:

TBA

 

Workshop 2:

TBA

 

  • Understanding the gap between corporate strategies and customer expectations
  • Key factors preventing the industry to build stronger loyalty
  • Is bigger better?
  • Analysis of selected current developments at hotel programs

Stowe Shoemaker, Dean, University of Nevada