Speakers
Speakers
Gilad Berenstein
Entrepreneur In Residence
Allen Institute for Artificial Intelligence
Harsha Chandra Shekar
Global Head of Travel and Loyalty Business Development
Uber Technologies
Kim Hardaker
Head of Etihad Guest
Etihad Airways
Matt Hirschbiel
Strategy and Planning Lead, Customer Engagement
Uber Technologies
Frédéric Kahane
SVP Customer Loyalty
Air France KLM
Reg Krake
Director of Customer Experience, Operations
Vancouver Airport Authority
Nik Laming
Independent Consultant
Urban Leopard Loyalty (formerly at Cebu Pacific)
Robert W. Mann
Principal
R.W. Mann & Company
Guillermo Orrillo
Head of Strategy
LATAM
Sebastian Riedle
Managing Director
Lufthansa/Miles & More
Lisa Rott
CRM Strategy and Loyalty Programme
Deutsche Bahn
Stowe Shoemaker
Dean, UNLV College of Hospitality
University of Nevada, Las Vegas
Patrick Sojka
Founder
FFB Group
Nandika Suri
Director, Planning and Integration, MileagePlus
United Airlines
Panellists
Gwendal Castellan
Manager, Sustainable Destination Development
Tourism Vancouver
di Tullio Ian
Global Guest Senior Vice President
Accor
Shibli Juneja
Vice President, Global Loyalty Program Management
American Express
Jacob Miller
Vice President of CRM & Loyalty
Qatar Airways
Coro Strandberg
President
Strandberg Consulting
Nótt Thorberg
Director Products & Loyalty
Icelandair
Moderators
David Andreadakis
Chief Strategy Officer
Kobie Marketing
Ravindra Bhagwanani
Managing Director
Global Flight
Robert Moerland
Global Head of Business Development, Traveler Experience Suite
Amadeus
Phil Rubin
Founder & CEO
rDialogue
Loyalty Awards Judges
Efrem Berman
Vice President of Global Loyalty
The Radisson Hotel Group
Corbitt Burns
Director Rapid Rewards
Southwest Airlines
David Canty
Founder & Principal
GenZ Loyalty
Silvia Espinosa de los Monteros
Loyalty Director
Iberia
Mike Isom
Director of Loyalty
Spirit Airlines
Rick Rasmussen
Loyalty Industry Expert
As a platform for loyalty experts, the Conference is focused on providing the best presentations and discussions in the industry.
Our speakers talk about the trends as well as their unique experiences, sharing best practices and case studies to benefit their peers.
If you have a topic you'd like to share with the audience and would like to become a speaker at Loyalty & Awards 2020,
please contact our chairman Ravindra Bhagwanani
See the agenda Become a speaker
