2. Programme
  3. Loyalty & Awards 2023

Loyalty & Awards 2023

09 - 11 October 2023

 


 

As a platform for loyalty experts, the Conference is focused on providing the best presentations and discussions in the industry. Our speakers talk about the trends as well as their unique experiences, sharing best practices and case studies to benefit their peers.

If you have a topic you'd like to share with the audience and would like to become a speaker at Loyalty & Awards 2023, please contact our chairman Ravindra Bhagwanani.

 

Become a speaker                           2023 speakers                              2022 Agenda

 

 


Ravindra Bhagwanani, Managing Director, Global Flight

  • The three things you should know about Latin America
  • Loyalty: A fine line between opportunities and risks
  • How the fear of currency devaluations impacts interactions with loyalty programs
  • The cultural importance of status and its operational implications

Cristian Ortiz, CEO LatamPass, LATAM

Choose one of three small group social activities. Discover rio from a different angle, while fostering and expanding your professional network in a relaxed atmosphere. Places for activities are limited and given out on a first-come, first-served basis.

Select your favourite activity when you complete your registration and enjoy!

  • Activities to be confirmed by early May

You will find the full details here

Participants will be picked up and dropped off at the conference venue.

This is your opportunity to meet existing and potential partners/suppliers from all over the world to strengthen and start business relationships in a highly efficient manner.

Meetings can be pre-arranged through connecting with other delegates over the event website or the event app in the run-up to the event.

 

 

Ravindra Bhagwanani, Managing Director, Global Flight

Mehdi Hemici, Chief Loyalty & Ecommerce Officer, Accor

  • From Smiles to PaGol: The idea behind
  • In what is a fintech superior to a traditional bank?
  • Coexistence with financially critical partners for Gol/Smiles
  • Milestones achieved, challenges ahead

Ravel Lage, CEO, PaGol

  • Balancing between strong co-brands and an own loyalty program
  • Where does the journey go strategically?
  • Adjusting to evolving customer needs
  • Playing different roles in different markets

 

  • Subscription programs as entry level to a loyalty strategy
  • How Viva Aerobus pioneered the subscription model
  • How Doter and subscription plans coexist and have both their strategic place
  • Is there enough value gain with a loyalty program justifying the investments?

Pablo Sordo, Chief Strategy Officer, Viva Aerobus

  • Evolutions in the payment landscape and what they mean to loyalty programs
  • Understanding that cooperation between all players is key to success
  • Sharing equally the benefits between all parties engaged, incl. members
  • What to do if results fall short of expectations?

Moderator: Julien Rochard, VP Business Development & Customer Success, Merit Incentives

Panellists:

Rafael Littieri, Head of Latin America Co-brand Partnership Development, Visa

 

  • 8-minute pitch for each of three shortlisted suppliers

 

Moderator: Ravindra Bhagwanani, Managing Director, Global Flight

Judges:

Xavier Lucas, Principal Software Engineer, Alaska Airlineso

Kristi Gole, EVP Strategy, Global Hotel Alliance

Linus Benjamin Bauer, Founder & Managing Director, Bauer Aviation Advisory

Participate in one of two parallel workshops of key vendors, talking about their latest solutions to common industry issues.

No pre-registration is required.

 

Workshop 1: TBA

TBA, Loyalty Partner Solutions

 

Workshop 2: TBA

TBA, IBS

 

Roberto Chade, Co-Founder and CEO, Dotz

  • Understanding the latest trends in fraud
  • How much grey market should be accepted?
  • How can cooperation between partners to fight fraud be instrumentalized?
  • To what degree can technology help?

Moderator: Marcue Puffer, Vice President Global Loyalty Strategy, IBS

Panellists:

Paulo Curro, Executive Director, ABEMF

This is your opportunity to meet existing and potential partners/suppliers from all over the world to strengthen and start business relationships in a highly efficient manner.

Meetings can be pre-arranged through connecting with other delegates over the event website or the event app in the run-up to the event.

Master of Ceremony: TBA

 

Judges:

Manuj Jain, Head of Loyalty, Air India

Betriz Polo, Head of Loyalty, Iberia

Ravindra Bhagwanani, Managing Director, Global Flight

David Andreadakis, Chief Innovation Officer, Kobie Marketing

  • Accepting that travelling per se is not sustainable
  • Is the freedom of travel still the main driver of our business?
  • The role of partnerships in a sustainability strategy
  • Qantas' experiences with its sustainability strategy

Sarah Udy, Executive Manager - Member & Program, Qantas Loyaltyy

  • Insights into case studies of Golden Loyalty Awards 2023 winners
  • Benefits for shareholders and members
  • Process of generating award-winning initiatives

Moderator: Ravindra Bhagwanani, Managing Director, Global Flight

Golden Loyalty Awards 2023 winners - IBA on site

 

  • Flashback on the FFP spin-offs: What worked, what didn't work
  • Decision factors for AeroMexico to change course
  • Creating a new dynamic at AeroMexico Rewards
  • How has the role of partnerships evolved?
  • Conclusion: Lessons learned & recommendations

Rodrigo Sandoval Piemonte, VP Loyalty, Banks, Travel Stores & AM Vacations, AeroMexico

Participate in one of two parallel workshops of key vendors, talking about their latest solutions to common industry issues.

No pre-registration is required.

 

Workshop 1: TBA

Matthijs Kooijman, Commercial Director, Attached Language

 

Workshop 2: TBA

TBA, Kobie Marketing

  • Creating true win-win partnerships
  • Moving away from cash cow dreams to enhancing value for members
  • The role of technology
  • What kind of new partnerships are on the horizon?

Moderator: Danielle Brown, Chief Marketing Officer, Plusgrade

Panellists:

André Sena, Chief Commercial Officer Americas, Accor

 

 

 

 

 

  • Starting a coalition program in record time
  • Gaining credibility towards partners thanks to an independent strategy
  • Investing in sustainable relationships
  • How much benefits VietJet Air?
  • What's next?

Sereen Teoh, CEO, GalaxyJoy

  • Understanding the potential win-wins in loyalty partnerships
  • Empowering partners to push the boundaries
  • Creating a business case to invest in partnerships
  • Case study CarTrawler: How the use of AI helps to increase engagement

Heather Nolan, Head of Loyalty, CarTrawlery